FAQ

Can I cancel or change my reservation ?

Thirty (30) days before arrival (inclusively) : you may cancel or change your reservation. A cancellation will result in a full refund of the reservation amount, less the service charge (7%). For changes in reservations, if the new reservation rate is higher than the original reservation, you will be required to pay the remaining balance. Changes are subject to availability in the reservation calendar and cannot be guaranteed.

Between 29 and 15 days before arrival (inclusive) : Reservations cannot be cancelled; you may only make changes. Cancellation will result in the loss of 100% of the reservation amount, plus applicable taxes. Any change to a reservation will result in a $75 fee, plus applicable taxes. If the new reservation rate is higher than the original reservation, you will be required to pay the remaining balance. (However, no refunds are given if the new reservation rate is lower than the original reservation rate). Changes are subject to availability in the reservation calendar and cannot be guaranteed.

Fourteen (14) days or less before arrival (inclusive) : Reservations cannot be cancelled or changed. Cancellation will result in the loss of all (100%) of the reservation amount, plus applicable taxes.

How do I contact Eau Villa ?

You can contact our customer service at the email address info@eauvilla.com and by telephone at 514-613-4226, from Monday to Friday, from 9:00 am to 5:00 pm. For any emergency, leave us a voice message, and we will call you back as soon as possible.

Please note that the Chambly marina staff is not part of Eau Villa’s customer service department, so you must contact us for any request. However, in the case of an emergency, the marina staff may naturally provide you with assistance.

Is there a minimum rental period ?

There is no minimum number of nights required, except for weekend reservations. For any reservation starting on a Friday or Saturday, you must select a minimum of 2 nights.

What are the check-in and check-out times ?

Accommodations are available from 4 pm on the day of arrival and must be vacated before 11 am on the day of departure.

What is the maximum accommodation capacity ?

Our houses are designed to accommodate a maximum of 4 people (one additional baby is permitted). Each house has a bedroom with a queen bed and a sofa bed for two people in the living area. A surcharge of $10 per person is required for more than 2 people.

How does the rental proceed ?

You will receive two emails when you complete your reservation. The first email will contain all the important information regarding your stay. The second email will provide instructions and the code to unlock the front door of your house.* Store them carefully!

Your arrival will be self check-in ; you can unlock the door of your house with the code provided.

If needed, you can contact our customer service by email or phone (Monday to Friday, from 9:00 am to 5:00 pm). For any emergency, leave us a voice message, and we will call you back as soon as possible.

What payment methods are accepted ?

We only accept credit cards (Visa, Mastercard).

What equipment is provided in the accommodations?

Each of our houseboats includes a bedroom with queen size bed, a bathroom with a shower and toilet, a living area and a small kitchenette. The exterior includes two terraces equipped with spa, sunshade and bean bags to enjoy the view comfortably. We also provide two paddle boards to explore the surroundings.

Here is a non-exhaustive list of the equipment that comes with our homes :

  • Queen bed
  • Two-place sofa bed
  • Outdoor spa
  • Wi-Fi
  • Television
  • Air conditioning
  • Heating
  • One parking space per house
  • Two paddle boards
  • Complete bedding
  • Bath towels
  • Body soap, shampoo
  • Kitchen area with refrigerator, coffee machine, mini-oven and kitchen utensils
  • Arico bean bags

Can I choose my location ?

The four houses are identical. You can choose based on availability when reserving, but this will not impact your stay.

Pre-Authorization

A pre-authorization of $1500 will be automatically charged 24 hours before your arrival to the credit card you used when you reserved. This serves as a security deposit to cover any expenses or damages incurred during the rental period. The pre-authorization will be refunded within 72 hours after the end of the rental if you have complied with all the conditions of service use.

Are pets allowed ?

You can bring a maximum of 2 dogs per accommodation by selecting this option when making your reservation. No other animals are allowed at Eau Villa. A cleaning fee of $150 is required.

Do you accept unaccompanied minors ?

All minors must be accompanied by an adult.

Is there a parking?

The rental of a houseboat includes parking for one vehicle at no charge. You must only use the designated Eau Villa guest parking spaces in the marina parking lot. You may park an additional vehicle for $15 per day.

Am I authorized to smoke on the Eau Villa site, including the terraces?

All of our homes, including the terraces, are non-smoking to ensure the comfort and safety of all.

What rules must I comply with at Eau Villa ?

  • Eau Villa is a place to relax by the water. So that everyone can enjoy their stay, we ask that you do not disturb the peace for other users. From sunset onwards, we ask that you do not make any noise or listen to music outside the houses. Fees may be charged for non-compliance with these rules.
  • You must use the paddle boards following the instructions provided in the guide located in your accommodation.
  • Children under age 8 must wear life jackets on the docks and outside the houses and remain under adult supervision.
  • You are not allowed to swim in the marina.

Our complete terms of service are available at the following link.

What activities are there on-site ?

Each accommodation comes with two paddleboards and the necessary safety equipment available to the client for the duration of their stay.

Do you have a restaurant on-site ?

We do not have a restaurant, but we have a small kitchen area with a mini-oven and a coffee maker for breakfast at sunrise !

However, be aware that there are several excellent restaurants in the vicinity of the marina. Check out our suggestions right here to discover them.