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Privacy policy

Last updated: June 2, 2025

1. Introduction

At Eau Villa, protecting your personal information is a priority. This policy explains how we collect, use, disclose, retain, and protect your personal data, in accordance with Quebec’s Law 25.

2. Privacy Officer

For any questions or requests related to your personal information, you can contact:

3. Information We Collect

We may collect two types of personal information:

Information voluntarily provided through our forms

When you fill out a form on our website (e.g., contact request, quote, newsletter), we may collect the following information:

  • First and last name
  • Company name
  • Email address
  • Phone number
  • Postal address
  • Information related to your request (e.g., message or custom field)

Information automatically collected during navigation

When you browse our site, certain data is automatically collected for statistical, marketing, or functional purposes via cookies:

  • Anonymized IP address
  • Browser type and operating system
  • Pages viewed and visit duration
  • Traffic sources (e.g., UTM campaigns, search engine, ads)
  • Audience data (e.g., via Google Analytics, Facebook Pixel)

3.1 Information Collected via Bookings and Online Store

When you book a stay (processed via the Lodgify booking system) or make a purchase through our online store (WooCommerce), we collect the following information:

  • First and last name
  • Email address
  • Postal address (billing and shipping)
  • Phone number
  • Payment information (e.g., credit card number – processed via Lodgify and Stripe)

Payment information is securely transmitted directly to Lodgify and Stripe. We do not store or have access to full credit card numbers on our servers.

This data is used solely to:

  • Process your transactions and orders
  • Send confirmations and follow-ups
  • Provide customer support

4. Purpose of Collection

Your information is collected for the following purposes:

  • Responding to your inquiries and contact forms
  • Sending newsletters (with your clear, free, and informed consent)
  • Measuring and improving our marketing performance
  • Personalizing the ads you see (Google Ads, Facebook Ads)

5. Collection Methods

Information is collected through:

  • Forms on our website
  • Tracking tools (Google Analytics, Facebook Pixel, Google Tag Manager, etc.)
  • Session and persistent cookies (see Cookie Policy below)

6. Third-Party Disclosure

Some service providers to whom we transmit your data may be located outside of Quebec, including:

  • Google LLC (Analytics, Ads, AdSense, Tag Manager)
  • Meta Platforms, Inc. (Facebook Pixel, Facebook Ads)
  • Mailchimp (newsletters)
  • Stripe Payments Canada Ltd. (secure online payment processing)
  • Lodgify (booking system)

These providers are subject to their own privacy policies and contractual agreements ensuring data protection.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes mentioned, or as required by law. Newsletter-related data is deleted as soon as you withdraw your consent.

8. Security

We implement technical and organizational measures to protect your personal information, including restricted access, encryption, and regular backups.

9. Your Rights

You have the right to access your personal information, request its correction or deletion. You also have the right to withdraw your consent at any time, and the right to data portability. You may file a complaint with the Commission d’accès à l’information of Quebec if needed.

10. Cookie Policy

We use cookies to enhance your experience, measure our site’s audience, and personalize advertising. Cookie use is managed through the Complianz plugin.

Types of cookies used:

  • Essential cookies: Site functionality (WordPress, WPML, security)
  • Performance cookies: Google Analytics, UTM cookies
  • Marketing cookies: Facebook Pixel, Google Ads, Facebook Ads, Google AdSense
  • Management cookies: Google Tag Manager

Consent:

Upon your first visit, a banner invites you to accept, reject, or customize your cookie preferences. You can change your consent at any time using the following link: Manage my cookie preferences

Cookie retention period:

Cookies are stored for a maximum of 13 months, in accordance with applicable regulations.

11. Privacy Incidents

In the event of a privacy incident involving your personal information and posing a serious risk of harm, we will notify the Commission d’accès à l’information and affected individuals, as required by law. A record of such incidents is maintained.

12. Changes

This policy may be updated without prior notice. The date of the latest update is always shown at the top of the page.